Troubleshooting

Troubleshooting

This section provides solutions to common issues you might encounter while using GDEX.pro. If you experience a problem not covered here, please contact support for assistance.

Wallet Connection Issues

Problem: Unable to connect wallet

Solutions:

• Ensure your wallet extension is installed and up to date

• Check that you're using a supported wallet (EVM wallet for Ethereum, Sui wallet for Solana)

• Try refreshing the page and attempting to connect again

• Clear your browser cache and cookies, then try again

• Try using a different browser

Problem: Wallet disconnects unexpectedly

Solutions:

• Check your internet connection

• Ensure your wallet extension is up to date

• Try reconnecting your wallet

• Restart your browser and try again

Transaction Issues

Problem: Transaction pending for a long time

Solutions:

• During periods of high network congestion, transactions may take longer to process

• Check the status of your transaction on a blockchain explorer

• If using Ethereum, you might need to increase the gas fee for faster processing

• Wait for network congestion to decrease before attempting new transactions

Problem: Transaction failed

Solutions:

• Ensure you have sufficient funds to cover both the transaction amount and network fees

• Check that you've approved the correct transaction in your wallet

• Verify that you're connected to the correct network in your wallet

• Try the transaction again with adjusted parameters

Feature-Specific Issues

Problem: Copy Trading not working

Solutions:

• Ensure your wallet is properly connected

• Verify you have sufficient funds allocated for copy trading

• Check that you've completed all steps in the copy trading setup process

• The trader you're copying may not have made any recent trades

Problem: Bridge transfer stuck

Solutions:

• Cross-chain transfers can sometimes take longer due to network conditions

• Check the status of your transaction on both the source and destination blockchain explorers

• Ensure you've completed all confirmation steps in your wallet

• Contact support if a transfer remains stuck for an extended period

Problem: Quick Buy feature not working

Solutions:

• Ensure the Quick Buy toggle is enabled

• Verify you have sufficient funds in your wallet

• Check that you're connected to the correct network

• Try refreshing the page and attempting the purchase again

Web3Auth Issues

Problem: Unable to authenticate with Web3Auth

Solutions:

• Ensure you're using a supported authentication method

• Check that your social login credentials are correct

• Clear your browser cache and cookies, then try again

• Try using a different authentication method

• Ensure you have a stable internet connection

Problem: Lost access to Web3Auth wallet

Solutions:

• Try logging in with the same authentication method you used previously

• If you set up multiple authentication methods, try each one

• Contact support for assistance with recovery options

Apple Pay Issues

Problem: Apple Pay not appearing as a payment option

Solutions:

• Ensure you're using a compatible Apple device

• Check that Apple Pay is set up correctly on your device

• Verify that you're in a region where Apple Pay is supported

• Try refreshing the page or restarting your browser

Problem: Apple Pay payment declined

Solutions:

• Ensure your Apple Pay account has sufficient funds

• Check that your payment card is valid and not expired

• Verify that your billing information is correct

• Contact your bank to ensure they're not blocking cryptocurrency purchases

Performance Issues

Problem: GDEX.pro loading slowly

Solutions:

• Check your internet connection

• Clear your browser cache and cookies

• Close unnecessary browser tabs and applications

• Try using a different browser

• Disable browser extensions that might be affecting performance

Problem: Charts or visualizations not displaying correctly

Solutions:

• Ensure your browser is up to date

• Try refreshing the page

• Clear your browser cache and cookies

• Disable any ad-blockers or similar extensions

• Try using a different browser

Account Recovery

Problem: Need to recover access to GDEX.pro

Solutions:

• If using Web3Auth, log in with the same authentication method you used previously

• If using a cryptocurrency wallet, use your wallet's recovery process with your seed phrase

• If you've lost access to both your authentication method and wallet, contact support for assistance

Remember that cryptocurrency transactions are generally irreversible, and GDEX.pro operates on non-custodial principles. Always double-check transaction details before confirming and keep your wallet and authentication credentials secure.