> For the complete documentation index, see [llms.txt](https://docs.gemach.io/gemach-dao/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.gemach.io/gemach-dao/products/gdex-pro/help-and-support/troubleshooting.md). # Troubleshooting ## Troubleshooting This section provides solutions to common issues you might encounter while using GDEX.pro. If you experience a problem not covered here, please contact support for assistance. ### Wallet Connection Issues #### Problem: Unable to connect wallet **Solutions:** * Ensure your wallet extension is installed and up to date * Check that you're using a supported wallet (EVM wallet for Ethereum, Sui wallet for Solana) * Try refreshing the page and attempting to connect again * Clear your browser cache and cookies, then try again * Try using a different browser #### Problem: Wallet disconnects unexpectedly **Solutions:** * Check your internet connection * Ensure your wallet extension is up to date * Try reconnecting your wallet * Restart your browser and try again ### Transaction Issues #### Problem: Transaction pending for a long time **Solutions:** * During periods of high network congestion, transactions may take longer to process * Check the status of your transaction on a blockchain explorer * If using Ethereum, you might need to increase the gas fee for faster processing * Wait for network congestion to decrease before attempting new transactions #### Problem: Transaction failed **Solutions:** * Ensure you have sufficient funds to cover both the transaction amount and network fees * Check that you've approved the correct transaction in your wallet * Verify that you're connected to the correct network in your wallet * Try the transaction again with adjusted parameters ### Feature-Specific Issues #### Problem: Copy Trading not working **Solutions:** * Ensure your wallet is properly connected * Verify you have sufficient funds allocated for copy trading * Check that you've completed all steps in the copy trading setup process * The trader you're copying may not have made any recent trades #### Problem: Bridge transfer stuck **Solutions:** * Cross-chain transfers can sometimes take longer due to network conditions * Check the status of your transaction on both the source and destination blockchain explorers * Ensure you've completed all confirmation steps in your wallet * Contact support if a transfer remains stuck for an extended period #### Problem: Quick Buy feature not working **Solutions:** * Ensure the Quick Buy toggle is enabled * Verify you have sufficient funds in your wallet * Check that you're connected to the correct network * Try refreshing the page and attempting the purchase again ### Web3Auth Issues #### Problem: Unable to authenticate with Web3Auth **Solutions:** * Ensure you're using a supported authentication method * Check that your social login credentials are correct * Clear your browser cache and cookies, then try again * Try using a different authentication method * Ensure you have a stable internet connection #### Problem: Lost access to Web3Auth wallet **Solutions:** * Try logging in with the same authentication method you used previously * If you set up multiple authentication methods, try each one * Contact support for assistance with recovery options ### Apple Pay Issues #### Problem: Apple Pay not appearing as a payment option **Solutions:** * Ensure you're using a compatible Apple device * Check that Apple Pay is set up correctly on your device * Verify that you're in a region where Apple Pay is supported * Try refreshing the page or restarting your browser #### Problem: Apple Pay payment declined **Solutions:** * Ensure your Apple Pay account has sufficient funds * Check that your payment card is valid and not expired * Verify that your billing information is correct * Contact your bank to ensure they're not blocking cryptocurrency purchases ### Performance Issues #### Problem: GDEX.pro loading slowly **Solutions:** * Check your internet connection * Clear your browser cache and cookies * Close unnecessary browser tabs and applications * Try using a different browser * Disable browser extensions that might be affecting performance #### Problem: Charts or visualizations not displaying correctly **Solutions:** * Ensure your browser is up to date * Try refreshing the page * Clear your browser cache and cookies * Disable any ad-blockers or similar extensions * Try using a different browser ### Account Recovery #### Problem: Need to recover access to GDEX.pro **Solutions:** * If using Web3Auth, log in with the same authentication method you used previously * If using a cryptocurrency wallet, use your wallet's recovery process with your seed phrase * If you've lost access to both your authentication method and wallet, contact support for assistance Remember that cryptocurrency transactions are generally irreversible, and GDEX.pro operates on non-custodial principles. Always double-check transaction details before confirming and keep your wallet and authentication credentials secure. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.gemach.io/gemach-dao/products/gdex-pro/help-and-support/troubleshooting.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. 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