Troubleshooting
Troubleshooting
This section provides solutions to common issues you might encounter while using GDEX.pro. If you experience a problem not covered here, please contact support for assistance.
Wallet Connection Issues
Problem: Unable to connect wallet
Solutions:
Ensure your wallet extension is installed and up to date
Check that you're using a supported wallet (EVM wallet for Ethereum, Sui wallet for Solana)
Try refreshing the page and attempting to connect again
Clear your browser cache and cookies, then try again
Try using a different browser
Problem: Wallet disconnects unexpectedly
Solutions:
Check your internet connection
Ensure your wallet extension is up to date
Try reconnecting your wallet
Restart your browser and try again
Transaction Issues
Problem: Transaction pending for a long time
Solutions:
During periods of high network congestion, transactions may take longer to process
Check the status of your transaction on a blockchain explorer
If using Ethereum, you might need to increase the gas fee for faster processing
Wait for network congestion to decrease before attempting new transactions
Problem: Transaction failed
Solutions:
Ensure you have sufficient funds to cover both the transaction amount and network fees
Check that you've approved the correct transaction in your wallet
Verify that you're connected to the correct network in your wallet
Try the transaction again with adjusted parameters
Feature-Specific Issues
Problem: Copy Trading not working
Solutions:
Ensure your wallet is properly connected
Verify you have sufficient funds allocated for copy trading
Check that you've completed all steps in the copy trading setup process
The trader you're copying may not have made any recent trades
Problem: Bridge transfer stuck
Solutions:
Cross-chain transfers can sometimes take longer due to network conditions
Check the status of your transaction on both the source and destination blockchain explorers
Ensure you've completed all confirmation steps in your wallet
Contact support if a transfer remains stuck for an extended period
Problem: Quick Buy feature not working
Solutions:
Ensure the Quick Buy toggle is enabled
Verify you have sufficient funds in your wallet
Check that you're connected to the correct network
Try refreshing the page and attempting the purchase again
Web3Auth Issues
Problem: Unable to authenticate with Web3Auth
Solutions:
Ensure you're using a supported authentication method
Check that your social login credentials are correct
Clear your browser cache and cookies, then try again
Try using a different authentication method
Ensure you have a stable internet connection
Problem: Lost access to Web3Auth wallet
Solutions:
Try logging in with the same authentication method you used previously
If you set up multiple authentication methods, try each one
Contact support for assistance with recovery options
Apple Pay Issues
Problem: Apple Pay not appearing as a payment option
Solutions:
Ensure you're using a compatible Apple device
Check that Apple Pay is set up correctly on your device
Verify that you're in a region where Apple Pay is supported
Try refreshing the page or restarting your browser
Problem: Apple Pay payment declined
Solutions:
Ensure your Apple Pay account has sufficient funds
Check that your payment card is valid and not expired
Verify that your billing information is correct
Contact your bank to ensure they're not blocking cryptocurrency purchases
Performance Issues
Problem: GDEX.pro loading slowly
Solutions:
Check your internet connection
Clear your browser cache and cookies
Close unnecessary browser tabs and applications
Try using a different browser
Disable browser extensions that might be affecting performance
Problem: Charts or visualizations not displaying correctly
Solutions:
Ensure your browser is up to date
Try refreshing the page
Clear your browser cache and cookies
Disable any ad-blockers or similar extensions
Try using a different browser
Account Recovery
Problem: Need to recover access to GDEX.pro
Solutions:
If using Web3Auth, log in with the same authentication method you used previously
If using a cryptocurrency wallet, use your wallet's recovery process with your seed phrase
If you've lost access to both your authentication method and wallet, contact support for assistance
Remember that cryptocurrency transactions are generally irreversible, and GDEX.pro operates on non-custodial principles. Always double-check transaction details before confirming and keep your wallet and authentication credentials secure.
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