> For the complete documentation index, see [llms.txt](https://docs.gemach.io/gemach-dao/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.gemach.io/gemach-dao/products/gdex-pro/help-and-support/troubleshooting.md).

# Troubleshooting

## Troubleshooting

This section provides solutions to common issues you might encounter while using GDEX.pro. If you experience a problem not covered here, please contact support for assistance.

### Wallet Connection Issues

#### Problem: Unable to connect wallet

**Solutions:**

* Ensure your wallet extension is installed and up to date
* Check that you're using a supported wallet (EVM wallet for Ethereum, Sui wallet for Solana)
* Try refreshing the page and attempting to connect again
* Clear your browser cache and cookies, then try again
* Try using a different browser

#### Problem: Wallet disconnects unexpectedly

**Solutions:**

* Check your internet connection
* Ensure your wallet extension is up to date
* Try reconnecting your wallet
* Restart your browser and try again

### Transaction Issues

#### Problem: Transaction pending for a long time

**Solutions:**

* During periods of high network congestion, transactions may take longer to process
* Check the status of your transaction on a blockchain explorer
* If using Ethereum, you might need to increase the gas fee for faster processing
* Wait for network congestion to decrease before attempting new transactions

#### Problem: Transaction failed

**Solutions:**

* Ensure you have sufficient funds to cover both the transaction amount and network fees
* Check that you've approved the correct transaction in your wallet
* Verify that you're connected to the correct network in your wallet
* Try the transaction again with adjusted parameters

### Feature-Specific Issues

#### Problem: Copy Trading not working

**Solutions:**

* Ensure your wallet is properly connected
* Verify you have sufficient funds allocated for copy trading
* Check that you've completed all steps in the copy trading setup process
* The trader you're copying may not have made any recent trades

#### Problem: Bridge transfer stuck

**Solutions:**

* Cross-chain transfers can sometimes take longer due to network conditions
* Check the status of your transaction on both the source and destination blockchain explorers
* Ensure you've completed all confirmation steps in your wallet
* Contact support if a transfer remains stuck for an extended period

#### Problem: Quick Buy feature not working

**Solutions:**

* Ensure the Quick Buy toggle is enabled
* Verify you have sufficient funds in your wallet
* Check that you're connected to the correct network
* Try refreshing the page and attempting the purchase again

### Web3Auth Issues

#### Problem: Unable to authenticate with Web3Auth

**Solutions:**

* Ensure you're using a supported authentication method
* Check that your social login credentials are correct
* Clear your browser cache and cookies, then try again
* Try using a different authentication method
* Ensure you have a stable internet connection

#### Problem: Lost access to Web3Auth wallet

**Solutions:**

* Try logging in with the same authentication method you used previously
* If you set up multiple authentication methods, try each one
* Contact support for assistance with recovery options

### Apple Pay Issues

#### Problem: Apple Pay not appearing as a payment option

**Solutions:**

* Ensure you're using a compatible Apple device
* Check that Apple Pay is set up correctly on your device
* Verify that you're in a region where Apple Pay is supported
* Try refreshing the page or restarting your browser

#### Problem: Apple Pay payment declined

**Solutions:**

* Ensure your Apple Pay account has sufficient funds
* Check that your payment card is valid and not expired
* Verify that your billing information is correct
* Contact your bank to ensure they're not blocking cryptocurrency purchases

### Performance Issues

#### Problem: GDEX.pro loading slowly

**Solutions:**

* Check your internet connection
* Clear your browser cache and cookies
* Close unnecessary browser tabs and applications
* Try using a different browser
* Disable browser extensions that might be affecting performance

#### Problem: Charts or visualizations not displaying correctly

**Solutions:**

* Ensure your browser is up to date
* Try refreshing the page
* Clear your browser cache and cookies
* Disable any ad-blockers or similar extensions
* Try using a different browser

### Account Recovery

#### Problem: Need to recover access to GDEX.pro

**Solutions:**

* If using Web3Auth, log in with the same authentication method you used previously
* If using a cryptocurrency wallet, use your wallet's recovery process with your seed phrase
* If you've lost access to both your authentication method and wallet, contact support for assistance

Remember that cryptocurrency transactions are generally irreversible, and GDEX.pro operates on non-custodial principles. Always double-check transaction details before confirming and keep your wallet and authentication credentials secure.